Digital Project Manager

Высшее Дневная(очная) форма обучения 2012 г.

Russian State University for the Humanities Department of International Relations, г. Russia Специальность: International Relations specialist

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Уровень владения компьютером:

Уверенный пользователь Saleforce.com Consulting, MS Office, Prezi, SAP(ECC, СRM, BW), Lotus Notes;

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 Ключевые навыки и достижения:

Professional experience

• 04.2017 - present Altima
Position: Digital Project Manager
• Defining requirements and technical specifications for E-com projects;
• Defining resources and schedule for project/program implementation such as working closely with design/development/SEO/SEM and web analytics teams;
• Planning and scheduling project deliverables, milestones;
• Managing project scope and cost, as well as preparing, tracking and adjusting project plan;
• Maintaining project documentation;
• Customer receivables and payments monitoring control;

Achievements:
• Implemented Agile software development methodology in agency;
• Advised for CRM-part of the project for Online Retail project;
• Consulted for Brand Awareness for E-com project;

• 04.2016 – 04.2017 Acronis GmbH
Position: Business Process Manager

• Run of the team of Data Quality Analysts;
• Creating sales cycle for Managed Service Providers Channel in Salesforce for Inside Sales Team;
• Enhancement of existing business process related to Cloud Inside Sales Department;
• Performing engagement analytics regarding Key Accounts for Cloud Sales Team;
• Reporting to CEO-1 level;
Achievements:
• New database of Key Accounts has been created.
• New UI and UX experience (CRM) for Sales Team has been created.
• Hiring of the Data Quality Team.
• Initiated Change Management in terms of Salesforce.com CRM usage by Sales and Support Teams.
• Developed a solution to handle a Key Accounts via CRM system for Field and Inside Sales Teams.

• 04.2015 – 03.2016 HAYS Specialist Recruitment LLC
Position: CRM Product Owner
• Definition of the business requirements for the enhancements in CRM system by collaboration with internal departments;
• Preparing guides and training materials for the end users from the scratch;
• Change management in terms of usage of CRM system by end users;
• Collaboration with CRM Analysts from other countries to identify best practices of usage of CRM system and discussing technical enhancements;
Achievements:
• Increased performance 4 of 5 KPI’s.
• Hosted trainings for 70 from 100 users.
• Created knowledge base for CRM system from the scratch.
• Based on business needs pushed an enhancement of UX of CRM.

• 07.2013 – 04.2015 ZAO Schneider Electric
Position: CRM Specialist\Salesforce Administrator
• Providing day to day Salesforce platform support;
• Developing reporting and dashboard functions as well as business intelligence analytics;
• Writing technical and design documentation supporting business needs;
• Created a Key Users Institute;
• Change management in terms of Salesforce usage by sales people;
Achievements:
• Identified opportunities of using mobile phones by Sales Team to create sales related activity in CRM-system. Hosted trainings for more than 200 sales persons and sold an idea of usage mobile as a personal CRM-tool. As a result percentage of logins via mobile increased for 70%.

 Ваши хобби, увлечения:

Nature, Travelling, Snowboarding, Reading Sci-Fi books.

 Прочие сведения о себе, комментарии:

Client-focused, pushing, charismatic, stress-tolerated, facilitator.